Refund & Cancellation Policy

Every new ChatMakeee account starts with a 14-day free trial. No credit card is required to start. During the trial you get full access to the Starter plan features, and you are never charged unless you choose to subscribe to a paid plan.

Paid plans (Starter and Pro) are billed monthly in advance. Your subscription renews automatically at the end of each billing period until you cancel. You will be charged on each renewal date using the payment method you authorized at checkout.

All payments on the Service are processed securely by our third-party payment processor. We do not store your full card number on our servers.

You can cancel your subscription at any time from the Billing section of your account settings. Cancellation takes effect at the end of your current billing period:

• You keep full access to your paid plan until the end of the period you have already paid for.
• Your subscription will not renew, and you will not be charged again.
• After the period ends, your workspace moves to the free plan and its limits.

If you cancel on the same day you subscribed and have not used the Service, see the refund window below.

We offer a 7-day refund window on new paid plan purchases:

• You may request a full refund within 7 days of your first payment.
• Refunds apply to the first paid plan purchase on your account, not to renewals.
• To be eligible, you must not have meaningfully used the paid features during that period.
• After the 7-day window, payments are non-refundable except where required by law.

We do not offer prorated refunds for partial billing periods. Renewal charges are non-refundable.

To request a refund, email us at chatmakeee_support@chatmakeee.com within the refund window and include the account email you used to sign up. We will respond within 3 business days.

• Approved refunds are returned to the original payment method.
• Depending on your bank or card provider, it may take 5–10 business days for the refund to appear.

Redeemed upgrade codes are applied to your account and are non-refundable, but the plan and period they provide remain usable for their full duration. We do not offer store credit in place of refunds.

If you file a chargeback with your bank or card provider, we may provide transaction and usage records to the payment processor as part of the dispute process. We ask that you contact us first about any billing issue before filing a chargeback, so we can resolve it directly.

Questions about this policy? Contact us at chatmakeee_support@chatmakeee.com.