Terms of Service

These Terms of Service ("Terms") govern your access to and use of the ChatMakeee chatbot builder and related services (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

ChatMakeee lets you build logic-based lead qualification chatbots, embed them on your website with a single script, capture leads, and book appointments from your real availability. We may add, change, or remove features over time as described in our updates.

• You must provide accurate, current information when creating an account.
• You are responsible for safeguarding your credentials and for activity under your account.
• You must be at least 13 years old (or the applicable age of consent) to use the Service.
• Accounts may be created via email or Google sign-in.
• If you believe your account has been accessed without authorization, notify us promptly at chatmakeee_support@chatmakeee.com.

You agree not to misuse the Service, including by:

• Using the Service for any unlawful or harmful purpose, including spam, phishing, fraud, or illegal content.
• Attempting to access, tamper with, or disrupt the Service or other users' accounts.
• Reverse engineering, copying, reselling, or creating derivative works of the Service without authorization.
• Collecting data from visitors without lawful consent or in violation of applicable privacy laws.
• Scraping, crawling, or otherwise harvesting data from the Service beyond your normal use.
• Exceeding the usage limits or rate limits that apply to your plan or to the embed script.

If you upload content that infringes a third party's copyright, we may remove that content upon receiving a valid legal complaint in accordance with applicable law.

You control the content and question flows of your chatbots and are responsible for the lead data you collect. You represent that you have the right to collect, store, and use visitor data through the Service and that you comply with all applicable laws, including privacy and data protection regulations. You are the data controller for lead data captured by your chatbots.

• Plans are billed monthly at the price shown for your plan on our Pricing page at the time of purchase, payable in the currency displayed at checkout.
• Subscriptions renew automatically at the end of each billing period until you cancel.
• You can cancel at any time from Settings; cancellation takes effect at the end of the current billing period.
• Fees are non-refundable except as described in our Refund & Cancellation Policy.
• We may change pricing for future subscription periods with notice to you.
• Payments are processed securely by our third-party payment provider. We do not store full card numbers, and card data is handled on the payment provider's secure infrastructure.
• If a payment fails, we may retry it and, if it continues to fail, your plan may be downgraded until the charge succeeds.

By subscribing, you authorize our payment processor to charge the applicable amount to the payment method you provide on each renewal date. See our Refund & Cancellation Policy for full details.

New accounts start with a 14-day free trial — no credit card required. When the trial ends, you may choose a paid plan or stop using the Service. We may change or discontinue trials at any time.

You can cancel your subscription at any time from Settings. Cancellation takes effect at the end of your current billing period, and you can keep using the Service until then. New paid purchases are eligible for a full refund within 7 days under the conditions described in our Refund & Cancellation Policy. Outside that window, paid, non-trial fees are non-refundable except as required by law.

Paid plans advertise generous limits, including high or unlimited lead capture. "Unlimited" is subject to fair use and is not intended to support abusive, automated, or commercialized bulk data collection. Plan limits are set out in the Service and may be revised with notice.

You retain ownership of the question flows, content, and lead data you create and collect through the Service. We retain all rights to the Service itself, including its software, design, and branding. You may not copy, modify, distribute, sell, or create derivative works from the Service except as expressly permitted in writing.

We work to keep the Service available, but we do not guarantee uninterrupted or error-free operation. We may perform planned maintenance from time to time and will make reasonable efforts to limit disruption.

The Service relies on integrated third-party services, including sign-in providers, payment processors, and hosting infrastructure. We are not responsible for outages, errors, or availability issues caused by these third-party services.

You can export your data from the Service at any time. We maintain operational backups to support service continuity, but the Service is not a backup service, and we are not obligated to recover data you delete. Export any data you wish to retain before deleting your account — deleted data may not be recoverable.

The embed script is provided to display your chatbot on websites you control. You agree to embed the script in accordance with our documentation, not to tamper with it, and not to use it in a way that interferes with the Service or other users. Usage is subject to the limits that apply to your plan.

We may offer beta features from time to time. Beta features may be less reliable, may change or be removed at any time, and may be subject to additional terms.

We take the security of the Service seriously. If you discover a potential security vulnerability, please report it privately to chatmakeee_support@chatmakeee.com rather than disclosing it publicly.

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

To the maximum extent permitted by law, ChatMakeee will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or related to your use of the Service. Our total liability for any claim is limited to the amounts you paid us in the twelve months before the claim.

Neither party will be liable for failure or delay in performance caused by events beyond its reasonable control, including natural disasters, telecommunications failures, power outages, and actions of third parties.

You agree to indemnify and hold harmless ChatMakeee and its affiliates from any claims, damages, and expenses arising out of your use of the Service, your chatbot content, or your violation of these Terms.

We may suspend or terminate your access to the Service if you breach these Terms or if we are required to do so by law. You may close your account at any time. Upon termination, your access ends and your data is handled in accordance with our Privacy Policy.

We may update these Terms from time to time. We will notify you of material changes by email or in-product notice. Continued use of the Service after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the competent courts in India. Complaints may also be raised with our support team as described on our Contact page.

Questions about these Terms? Contact us at chatmakeee_support@chatmakeee.com.