Every Business

Customer Care chatbot template

Handle customer support inquiries with issue routing, priority assessment, and contact collection.

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ChatMakeee

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What it asks

12 questions across the full flow

The flow opens with a welcome message, then guides every visitor through the questions below — one at a time. Options with a follow-up route visitors deeper with + flow, so people only see what applies to them.

Add booking with one step

Add a Meeting step from the quick-add bar — availability is connected once.

Every answer becomes a lead

Finished conversations are saved in your CRM with full history attached, exportable to CSV.

Edit every question and option

Open it in the builder and change anything — no if/else logic, no canvas, no code.

Chat preview — visitor side

Exactly what a visitor sees

Hi! We're here to help. Let's start with a few quick questions to get you the right support.
What issue are you facing?
BillingTechnicalAccount
Priority level
LowMediumHighCritical
Your name
Your email

Full flow

Every question in the Customer Care flow

This is the real template you get — open it in the builder, edit anything, and it becomes your own.

1

What issue are you facing?

Choice
BillingTechnicalAccount

Billing

Invoice or reference number

Text

Describe the billing issue

Text

Preferred resolution

Choice
RefundCreditCorrection

Technical

Which area?

Choice
LoginDashboardOther

Describe the problem

Text

Steps to reproduce

Text

Account

What would you like to do?

Choice
Reset passwordUpdate infoClose account

Email on your account

Email
2

Priority level

Choice
LowMediumHighCritical
3

Your name

Text
4

Your email

Email
5

Anything else?

Text

12 chatbot templates for Every Business

6 ready-made flows you can open, edit, and publish.

View all Every Business templates

FAQ

Customer Care template — questions answered

What does the Customer Care chatbot template do?+

Handle customer support inquiries with issue routing, priority assessment, and contact collection.

Does the Customer Care chatbot capture leads?+

Yes. Every answer a visitor gives is saved as a lead in your CRM with the full conversation history attached, and you can export everything as a CSV whenever you want.

Can I add appointment booking to the Customer Care template?+

Yes. Add a Meeting step from the quick-add bar in the builder, set your availability once, and visitors pick a slot from your real calendar right inside the chat.

Can I edit the questions in the Customer Care template?+

Yes. Open the template in the builder, edit any question or option, and add follow-up questions with + flow. There is no if/else logic to write anywhere — just questions, answers, and nested routing.

How do I publish the Customer Care chatbot?+

Copy the widget code and paste it on your website, or publish a shareable link you can put in your Instagram bio, on WhatsApp, in email signatures, or in ads. Visitors chat and you get leads and bookings.

Don't let another visitor walk away without booking.

Go live tonight — copy one line of code, no credit card, no developer. Your flow starts capturing leads and booking appointments while you sleep.

Start my free trial

14 days free · No credit card needed