Every Business

Support Ticket chatbot template

Create structured support tickets with issue categorization and priority routing.

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What it asks

10 questions across the full flow

The flow opens with a welcome message, then guides every visitor through the questions below — one at a time. Options with a follow-up route visitors deeper with + flow, so people only see what applies to them.

Add booking with one step

Add a Meeting step from the quick-add bar — availability is connected once.

Every answer becomes a lead

Finished conversations are saved in your CRM with full history attached, exportable to CSV.

Edit every question and option

Open it in the builder and change anything — no if/else logic, no canvas, no code.

Chat preview — visitor side

Exactly what a visitor sees

Hi! Let's open a support ticket. We'll need some details to route your request.
Issue category
BugFeature requestAccount issue
Urgency
LowMediumHighCritical
Your email

Full flow

Every question in the Support Ticket flow

This is the real template you get — open it in the builder, edit anything, and it becomes your own.

1

Issue category

Choice
BugFeature requestAccount issue

Bug

Affected feature

Text

Describe the bug

Text

Steps to reproduce

Text

Feature request

Describe the feature

Text

Use case

Text

Priority

Choice
Nice to haveImportantCritical

Account issue

Issue type

Choice
LoginPermissionsBillingOther

Email on your account

Email

Description

Text
2

Urgency

Choice
LowMediumHighCritical
3

Your email

Email

10 chatbot templates for Every Business

6 ready-made flows you can open, edit, and publish.

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FAQ

Support Ticket template — questions answered

What does the Support Ticket chatbot template do?+

Create structured support tickets with issue categorization and priority routing.

Does the Support Ticket chatbot capture leads?+

Yes. Every answer a visitor gives is saved as a lead in your CRM with the full conversation history attached, and you can export everything as a CSV whenever you want.

Can I add appointment booking to the Support Ticket template?+

Yes. Add a Meeting step from the quick-add bar in the builder, set your availability once, and visitors pick a slot from your real calendar right inside the chat.

Can I edit the questions in the Support Ticket template?+

Yes. Open the template in the builder, edit any question or option, and add follow-up questions with + flow. There is no if/else logic to write anywhere — just questions, answers, and nested routing.

How do I publish the Support Ticket chatbot?+

Copy the widget code and paste it on your website, or publish a shareable link you can put in your Instagram bio, on WhatsApp, in email signatures, or in ads. Visitors chat and you get leads and bookings.

Don't let another visitor walk away without booking.

Go live tonight — copy one line of code, no credit card, no developer. Your flow starts capturing leads and booking appointments while you sleep.

Start my free trial

14 days free · No credit card needed